Troubleshooting Agent with French

Checking quality of localization of webmaster content to be published on relevant local channels (Blogger, Twitter)
Developing technical expertise, and be a genuine, credible, and utterly charming ambassador to the ICS community
Monitoring communities to identify trending issues or threads suitable for direct support
Identifiyng top user issues and relevant insights for your market and communicate those to the regional PSM
Performing user feedback deep dive on specific market/language upon request
Working closely with the other team members to meet client goals
Other activities assigned by the direct Manager
Working closely with the other team members to meet client goals
Offering suggestions on possible future team improvements

Graduation in any discipline; newly graduated candidates will also be considered
Bilingual with excellent level on the market support language (French Native Speaker)
Good command in English language (min. B2)
Hands-on experience in internet technologies including but not limited to HTML, CSS, JavaScript etc
Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO), Developer Relations, Technical Communications and/or Web Development Google Ads and Analytics understanding and experience
Strong experience in analyzing, troubleshooting, and resolving user-reported issues
Good understanding on working with targets and meeting/exceeding client

Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
A role that provides you progress both professionally and personally
Open-minded and multinational environment
Pleasant and inspiring working atmosphere
Professional development and clear career path
Possible trainings with international specialists
Training & development opportunities within company
Competitive salary with cafeteria benefits