Taking orders from international customer, working with Slovak language

Taking orders from international customer, working with Slovak language

For our client from BPO/SSC industry we are currently looking for talented people with knowledge of foreign languages, ready to start or continue their career in international structures.

Numer referencyjny: MAKO

Miejsce pracy: Białystok

Responsibilities on the position:

• international customer service in Slovak language
• taking about 20-30 orders daily
• predominance of telephone service
• e-mail service (occasionally)
• responding to customer inquiries
• escalation of orders
• taking care of the whole order process
• making changes to internal customer accounts
• processing work instructions and other notes and documents
• working in SAP system

Expectations for candidates:

• directional experience (order processing, customer service, administration)
• knowledge of SAP system
• ability to work under time pressure
• Decision-making skills (independent position)
• ability to prioritize activities
• ability to communicate freely with the customer
• English, level b2
• knowledge of Slovak, c1 level
• preferably with vocational education, but it is not a necessary condition

What the client offers:

• full-time job
• stable and long-term employment in an international company
• employment based on an employment contract
• start of work in August/September this year
• company equipment (laptop, phone)
• business and interactive trips
• benefits package (multisport, private medical care and others)