Online Performance Specialist

Online Performance Specialist

Miejsce pracy: Janki (pow. pruszkowski)

Your responsibilities

• establish and analyze qualitative and quantitative data to find pain points in the customer shopping experiences and secure that all stakeholders take responsibility for improving initiatives,
• perform funnel analysis to understand customer behavior along the whole purchasing process, and the main reasons why customers return or cancel their orders, abandon basket etc. and take action to reduce the numbers and improve the process,
• identify proven solutions and ideas to make the operation quicker, leaner and simpler with the perspective of the customer in mind at all times,
• support the reduction and elimination of sad flow whilst using the knowledge of customer shopping behavior to influence the pipeline to review and change working processes thereby supporting overall sales and profit,
• survey external benchmarks to understand industry trends and enable assessment of IKEAs online performance compared to competitors,
• be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA.

Our requirements

• you have experience in Digital Marketing, E-commerce, Customer Experience/Support or similar as well as experience in driving output within set scope and following up results,
• you have experience using business intelligence and metric driven data for Customer Insights and experience in a multichannel environment or similar competence, built through the career,
• you have digital and/or physical retail business experience,
• you have broad knowledge of how consumer acts, feels and behaves in a multichannel retail environment to apply the insights in the shopping experience design in all online touchpoints, as well as of how to optimise the customer experience across online touchpoints,
• you have strong analytical skills with ability to draw conclusions from customer experience data, as well as strong organisational and planning skills with an ability to prioritize and turn strategies into operational plans and impactful actions,
• you have overall e-commerce understanding including KPIs like ROAS/CVR/QS/TV, and technical understanding of analytics processing (GA/events/SQL/tracking codes, BI).

What we offer

• we provide a contract of employment
• together we will create a development path that will suit your needs
• we provide medical care, Pension Plan and Accident Insurance,
• to appreciate your achievements
• additional benefits ex. cafeteria programme (including eg. Multisport card) – learn more on www.ikea.pl/TwojaStronaPracy.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• remote work opportunities
• corporate products and services at discounted prices
• retirement pension plan

The three businesses in Ingka Group are IKEA Retail, which operates 367 IKEA stores that each year receive 800 million visitors, with two billion visits to IKEA.com; Ingka Investments, whose main mission is to protect the financial independence of the group in the long term by investing in strategic businesses outside the pure retail; and us, Ingka Centres, owning 44 shopping centres in China, Europe, and Russia and welcoming 480 million visitors each year.

Administratorem danych osobowych jest IKEA Retail Sp. z o.o., Pl. Szwedzki 3, 05-090 Raszyn („IKEA). Dane będą przetwarzane w celu nawiązania kontaktu z potencjalnymi dostawcami usług, na podstawie prawnie uzasadnionego interesu IKEA przez okres 30 dni. Przysługuje Państwu m.in. prawo do dostępu do swoich danych, do ich poprawiania oraz do żądania ich usunięcia. Dodatkowe informacje można uzyskać na stronie www.IKEA.pl/daneosobowe lub kontaktując się z nami pod adresem prywatnosc@ikea.com.