Junior Associate Engineer (Technical Operations and Support)

ZAKRES OBOWIĄZKÓW:

• Product Development, Support, and Maintenance (50%)
  • Deploy, setup, and run generic configuration of Next Gen software products for new company´s case teams and external clients
  • Deploy Mendix code packages to the Mendix or Azure cloud environments using scripts and automation frameworks
  • Work with internal engineering teams on running automated deployments, CI/CD pipelines, release management, and continuous improvement initiatives
  • Setup authentication/SSO with Okta or other identity management tools, using pre-configured workflows
  • Create underlying Tableau Server Site and associated user groups
  • Add company´s and client users, and set permissions to various systems
  • Follow the existing documentation to troubleshoot internal and external incidents
  • Keep a detailed centralized tracking log of all activities performed, using ticketing system
  • Follow best practices and standards to ensure proper infrastructure/hosting, data security, user access management, permissions, monitoring, patching, and logging/auditing
  • Keep internal operations playbooks, knowledge base information, and automation scripts up-to-date
• Enterprise Services Support (20%)
  • Setup workspaces and domains using existing scripts and automation for teams
  • Manage existing setup, configuration, user management, access rights, hand-over, and any escalations from 1st level support
  • Coordinate with outside vendors on service support including escalation of issues, participate in routine maintenance and upgrades, and ensure internal communications back to end users of services
  • Maintain and continually update service documentation and manuals
  • Vendor onboarding actions and user access management
• Scripting and Automation (10%)
  • Use existing tools and processes, to improve the speed, accuracy, repeatability, and maintainability of work via automation, script tools, and frameworks
  • Follow existing automation paths in the given areas of responsibility
• Misc.(20%)
  • Work with the existing operations team on daily hands-offs to ensure continuity of customer service and support coverage
  • Provide 2nd level technical support as needed when issues arise
  • Keep up-to-date on various technologies related to daily work
  • Training, professional development, internal meetings, team building events/outings, etc.
  • Take part in Service Transition activities
  • Take part in vendor onboarding/offboarding process

• Recent Graduate or last year student with Bachelor of Science degree in Computer Science, Applied Mathematics, Engineering, or any other technology-related field preferred, or strong relevant work experience
• Minimum 3-6 months of relevant work experience with a technical support and/or operations focus in a fast-paced, complex business setting
• Experience working with customers and end users of services in a technical support capacity
• Strong level 2/3 troubleshooting skills including user tracking and log scanning to piece together a user´s journey to diagnose the root cause of issues
• Experience in using Service Management and Agile tools (e.g. Azure DevOps, JIRA, Zendesk)
• Theoretical knowledge in automation and scripting (Power Shell, bash, Terraform, etc.)
• Basic knowledge and understanding of cloud concepts and technologies (AWS, Azure, GCP)
• Basic coding and development experience (Python, C#, Java, etc.)
• Basic knowledge of enterprise BI platforms (e.g., Tableau, Power BI, Qlik, Domo, Looker)
• Knowledge of version control systems (e.g., Git)
• Strong communication and presentation skills, including documenting data flows and processes for long-term support and maintenance
• Must be result-driven, be an analytical and creative thinker, be self-motivated and proactive, be highly organised and demonstrated ability to stay calm and composed in a fast moving environment
• Entrepreneurial spirit, innovative mind-set, willing to try new things, think outside the box, test and learn attitude
• fluent English

• Attractive salary
• Partly-remote work
• Very attractuve pool of benefits