Szczegóły oferty

IT Specialist with Italian & English

HCL Poland Sp. z o.o.

OFERTA NIEAKTUALNA

wrocław, dolnośląskie

Data dodania:
2020-02-19

Data pierwszej publikacji:
2020-02-19

Data ostatniej aktualizacji:
2020-03-01

Warunki zatrudnienia:
Umowa o pracę, Pełny etat

Poziom stanowiska:
Specjalista

Wymagane języki:
włoski

Pochodzenie oferty:
praca.pl

Oferty specjalne

Opis oferty pracy

HCL  is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India.  

 

In  Poland  we started our operations in 2007. Our operation in Poland primarily revolves around the global technical support centre through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 15 languages, we also work on technology based projects for our clients. 

 

Due to our growing business needs we are looking for:

IT Specialist with Italian & English
Miejsce pracy: Wrocław

Purpose of the job

  • Provide Technical support for hardware / software / network problem diagnosis / resolution via  telephone  for customer’s end users
  • Provide good customer care skills along with Technical skills
  • Route problems to internal I.M. support staff
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Administer and provide User Access and Exit controls
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.

Technical Responsibilities:

  • Managing user account across applications running on various platforms like Windows, Active Directory, Exchange
  • To create and administer LAN accounts of the users
  • To create and administer various shared resources e.g. Distribution Lists, Directories
  • To provide permissions to the user as required by them
  • To Standardize the network resources as per the client requirement
  • Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
  • System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
  • Create E-mail account for the users and administer them
  • Grant permissions on various network resources available to users
  • Creation and administration of Global groups
  • Creation and modification of exchange resources like Distribution Lists, Shared E-mail account,
  • Shared Calendar and Conference Rooms
  • Creation of New Directories as per the customer guidelines and grant permissions on them
  • Setting up servers as per the client standards and granting permissions on them
  • Perform development and maintenance of  knowledge Base for the User Account Maintenance Processes

Technical Requirements

  • Working knowledge of applications running across multiple platforms like Windows, Exchange etc.
  • Understand of ITIL processes
  • Working knowledge of Ticketing system for Incident management
  • Defining processes and implementing them as per need.
  • Analytical and Root cause analysis
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • VPN and remote dial-in users
  • Servers: Windows 2000, Windows 2003, Windows 2008
  • Knowledge of Active Directory, Exchange 2003/2007
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Knowledge of ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, SNOW

Call Taking (Telephony) Soft Skills

  • Good communication and conversation skills (Verbal and Written)
  • Fluent (min C1) in Italian and English
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive HCL’s value and its methodology  

Other Skills / Experience

  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
  • Personal dedication to providing high quality, superior service at all times.  Ability to finish what is started is a must
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to learn new information quickly and the willingness to do so at all times
  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality

Years of Experience

  • Total: 3-4 yrs of University education post High school (B.Sc. or Diploma)
  • Relavant: 2 - 3+ years of help desk/desk side, customer service, and support experience with problem solving involving hardware,    

Certification requirements

  • Preffered MCP/MCSE/MCSA
  • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data, in accordance with the Data Protection Act as of 29 August 1997 (Journal of Acts of 2002, No 101, pos. 926 with later amendments) will be considered.

Poznaj

HCL Poland

19

aktualnych ofert pracy

Zobacz na mapie

Jeśli zainteresowała Cię ta oferta zobacz również:

Logistics Specialist with Italian/Spanish
PPG Industries Poland wrocław, dolnośląskie

From land to air to sea, we serve more industries than any of our competitors - that means we touch a lot of products, and a lot of lives. We’re passionate about the paints, coating, and materials that help our customers enhance and preserve what’s valuable to them, and proud to share the superior materials, and the superior thinking, that make it all possible

Junior Project Specialist with English
Atos Poland Global Services Sp. z o. o. wrocław, dolnośląskie

Junior Project Specialist with English Wrocław   Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions

Specjalista ds. systemów IT (IT Specialist)
Hicron Sp. z o.o. wrocław, dolnośląskie

Specjalista ds. systemów IT (IT Specialist) Miejsce pracy: Wrocław Nr ref.: 11/03/IT Specjalność HICRON to sprzedaż, wdrożenia i obsługa posprzedażna zaawansowanych rozwiązań z zakresu IT. Dzięki zespołowi specjalistów oferujemy naszym klientom profesjonalne doradztwo w zakresie realizowanych projektów SAP

It windows server specialist
Ogłoszenie użytkownika OLX wrocław, dolnośląskie

we have got an excelent proposition, our client - one of the top employers and global leader on automotive and industrial markets. last year established the department within new shared service center in wrocław. the company is looking for it specialists for her new teams. what we offer long-term, stable employment work in start up ssc

It retail systems development specialist
Ogłoszenie użytkownika OLX wrocław, dolnośląskie

job description: we are looking for person focused on delivering and integrating new solutions for retail systems running 1200 restaurants across europe. on a weekly basis, your responsibilities will be shared between two types of shifts – development and support. during the development shift, you will be working on ongoing projects and change requests

It project management tools specialist
Ogłoszenie użytkownika OLX wrocław, dolnośląskie

we've got an excellent proposition, our client - one of the top employers and global leader on automotive and industrial markets, last year established the department within new shared service center in wroclaw. the company is looking for it specialists for her new teams.  what we offer long-term, stable employment work in start up ssc a