Individual Customer Service/help desk with French language

Individual Customer Service/help desk with French language

For our client in the BPO/SSC industry we are currently looking for talented people with language skills ready to start or continue their career in international structures.

Numer referencyjny: MAKO

Miejsce pracy: Wrocław

Our client offers:

• Work in hybrid or stationary system (head office: Krakow)
• Work that can be combined with other commitments
• Work-life balance
• Work 5 times a week, 8 hours each
• Obtaining professional qualifications in the field of customer service
• Employment contract
• Employment in a stable company
• Wide benefits package: life insurance, private medical care, financial allowances, mybenefit platform, multisport, subsidies e.g. for glasses or language courses.

Requirements for candidates:

• knowledge of French: b2/c1
• English language skills: b2/c1
• knowledge of both languages is required
• ability to communicate freely by e-mail and telephone in the above languages
• availability to work full time (5 shifts of 8 hours each)
• good organisation of working time
• involvement in performed activities
• reliability and conscientiousness
• openness to new challenges

Tasks on the position:

• Accepting customer calls
• Answering customer queries
• Current operation of communicators
• Ongoing and professional customer service
• Analysis of requests and finding solutions tailored to the customer
• Understanding the customer's problem and helping to solve it by proposing individual solutions
• Highly developed interpersonal skills
• Passing problems on to second line support (if own capacity is exhausted)
• Producing documentation for customer needs
• Carrying out assigned duties in a reliable manner