Head of Operations

Talixo provides taxi and limousine transfers for travelers in over 100 countries worldwide - Fortune 500 companies, airlines, travel agencies, and online platforms automate their booking process with our technology.

Talixo is a place where we encourage a friendly, inclusive, learning atmosphere. We are living in a culture that fosters personal development and makes mutual appreciation a cornerstone of our work. If you want to find out what it means to work for a leading provider for B2B taxi and limousine transfers, get to know the start-up environment, and become a part of something big - it seems you’ve found what you are looking for!

Head of Operations

Responsibilities:

• Manage all operational functions at Talixo (Customer Service, Booking Support, Dispatching) and their respective Team Leaders.
• Review and optimize existing processes and further develop our knowledge management system to drive operational performance.
• Finetune our framework of Key Performance Indicators to monitor the work of the teams and to identify improvement potential in a data-driven manner.
• Build up the team further through better WFM forecasting, optimized recruitment strategies and identification of best-in-class practices for team management.
• Cooperate closely with our Product and Tech Teams and participate in roadmap planning to deliver leading tools and systems for the ground transfer industry.
• Collaborate with the Fleet and Sales Teams on a daily basis to deliver an exceptional customer experience and identify issues and bottlenecks early on.
• Participate in cross-departmental projects in line with the strategic vision of Talixo.

Requirements:

• 5+ years of experience in leading operational teams with more than 20 team members.
• Advanced skills in MS Excel and experience working with metrics and dashboards.
• Deep understanding of process and project management. Completed courses and certifications are considered a strong plus.
• Very good verbal and written communication skills in English.
• You know how to establish rapport and gain the trust of others.
• You are skilled in mediating between contending parties or groups.
• You can and know how to perform under the stress of frequent interruptions.
• You are a team player and collaborate well with colleagues.

What we offer:

• Work with helpful, kind, motivated, and talented people
• Flexible working arrangements
• Employment contract
• Private healthcare
• 20 - 26 days paid holidays
• Bottomless tea and coffee
• Comfy office in the heart of Kazmierz

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