Customer Service Representative with Finnish - Contact Center | Cracow

Based in Ada, Michigan, Amway is one of the world's leading direct sales companies. We operate in more than 50 countries around the world offering a variety of products: health, beauty and home care. Amway Business Services Center was established in March 2010 to provide state of the art service to corporate operations across Europe, India and Africa. From graduates to highly qualified experts we hire the best professionals in the fields of Finance, Customer Service, Marketing, IT and HR. Here, you have the opportunity to add value and be valued – to achieve your professional goals and work with truly exceptional people. We believe in your potential and we value your talents.
Currently we are looking for a person for the position of: Customer Service Representative with Finnish - Contact Center | Cracow

We believe in your potential. Here you can work with truly exceptional people, gain experience within an international environment, develop your skills, try new things, and contribute to various projects outside of your regular responsibilities. You can participate in many integration events or gain knowledge via our Internal Training Program, Language Training, Amway University and get certified.

In 2019 we were awarded as Best Work Place in Poland by Great Place to Work®.

What you’ll do:

• Managing customers’ business needs over the phone
• Processing customers’ requests and updating data in the computer systems
• Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
• Helping with the implementation of our Sales and Marketing Plan
• Generating innovative ideas and solutions that will improve customers satisfaction
• Contributing to projects in various departments outside of regular responsibilities
• Assisting other team members to leverage and develop their capabilities

What you’ll need:

• Enthusiastic, communicative people that are willing to support our customers
• With excellent knowledge of Norwegian and English
• Knowledge of additional European language is a must
• Not afraid of facing new challenges or opportunities
• With an enthusiastic approach to teamwork and focus on internal and external customers
• Knowledge of MS Office applications, especially Excel and PowerPoint is needed
• First working experience would be an asset for us

What can you expect from us?

• Online recruitment process
• International and multilingual team environment
• Relocation package for candidates outside Poland
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance after probation period
• Language courses co-financed by us
• Employee discount for high-quality Amway products
• Various portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certifications
• Possibility of growth inside of the organization
• Company events and office initiatives
• A family atmosphere with no formal dress-code
• Home-like office in the heart of Krakow (High 5ive, Pawia street)

How to apply

If you are interested in this job, please send your application via "Apply" button.

Apply The following statement should be enclosed to your application : "I hereby give consent for my personal data included in my application to be processed by Amway Business Centre-Europe Sp. z o.o. located in Zabierzów (adres: Krakowska 280 str., 32-080 Zabierzów) for the purposes of current and future recruitment processes, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)."