Business IT Operations Manager

As an IT Operations Manager at the Business IT team, you'll be offered a unique opportunity to become a part of an international team of top engineers and specialists learning from one another and contributing to the global OLX Group success, based in Poznan, while working with and impacting all Classifieds websites around the world.
The Business IT team is responsible for maintaining office IT infrastructure, developing and administering internal systems as well as managing and procuring IT hardware. The team supports OLX globally with remote and on-site support as well as provides workplace IT to all users.
What you will be doing: Handling all aspects of Business IT Operations for Poland, Bulgaria and Bosnia
Continuously growing as an IT Operations Manager working with a local support team, as well as with the whole global Business IT team distributed in several locations globally
Engaging the team and follow through on business commitments and responsibilities
Driving the local team towards a common business goal while balancing global priorities
Owning, prioritising and communicating the short, medium and long term plan of the team
Budgeting and forecasting costs and expenses within owned countries
Be actively involved in IT procuring, new contract negotiations and IT equipment stocking
Building ongoing road maps for continuous improvement
Continuously working on the vision for the team, ensuring the objectives are clear and the achievements are celebrated
Understand, partake in and discuss the architecture/technical decisions made globally as well as locally
Own backlog and priorities of efforts that will perfect and scale the team to the requirements of the business organisation.
Understand opportunities, requirements and priorities to ensure the right focus of the team for the benefit of the business.
Monitoring, measuring and evaluating success of key metrics and regularly report on metrics, SLAs, goals and roadblocks to management.
Working closely and building relationships with Stakeholders and other IT Managers to understand where the business and IT are going so that the team priorities and efforts align with company objectives.
Holding regular meetings with stakeholders to keep them up to date with the direction of the Service Area the team owns
Mentoring the Business IT team on IT best practices and trainings
Who we're looking for: 3+ years of experience leading IT Operations team
Team building experience, growing a team of diverse individuals
Curious person and a fast-learner
Driving change and adapting quickly
Enjoy diving into new technologies and tools
Analytical troubleshooter. You may not have the answer, but you want to and know how to find it
Team player who actively collaborates with people to find solutions to problems
Know how to manage conflict and stress
Experience in supporting OS X and Windows based systems
Experience of configuration management utilities
Experience of IT Service Management processes, e.g. incident management, change management, problem management, configuration management, and process supporting tools
Knowledge of client and software deployment would be beneficial
Experience with IT systems such as email and centralised user management
Experience of cloud based systems and tools.
Knowledge in and experience of Google G-Suite from a supporting perspective
Solid Problem Solving, Critical Thinking and Communication skills
Excellent written and oral communication skills
What we'll give you: Possibility to have a strong impact on the product, which affects tens of millions of users in European countries.
International career and travel opportunities
Great place to learn within fast-growing, global classifieds' platforms.
Committed, dynamic, and diverse team working in a multinational environment.
Flat hierarchies and a high degree of autonomy.
Competitive salary and great benefits
A budget for conference and education
Opportunity to work remotely
Work equipment upon your preference MacBook Pro/ windows laptop, cell phone
Great office location in the centre of Poznan with free coffee, snacks and drinks
What you need to know about us: OLX Group is one of the world's fastest-growing networks of trading platforms.
We operate more than 20 well-loved local brands, including OLX, Property24, Otomoto, and many more across 30+ countries on 5 continents.
We shape the future of trade to unlock the hidden value in everything. This is how we do it:
We unlock value for our 300 million monthly users, helping them buy and sell cars, find housing, get jobs, buy and sell household goods, and more.
We unlock value for entrepreneurs and businesses, helping them find customers.
We unlock value in the world's limited resources, by inspiring more conscious consumption through trade.
We unlock value within our team of 12,000+ people. We invest in ourselves and each other to reach our full potential.
We are committed to building an inclusive culture that seeks out the diverse perspectives and experiences of our people and becomes a company superpower and strategic competitive advantage.
We avoid bureaucracy and empower our teams to innovate.
OLX Group combines the spirit and agility of a startup with our global scale and the backing of Prosus, one of the largest consumer internet groups in the world.
Our D&I Statement: We are turning Diversity & Inclusion into our superpower and competitive advantage. We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role.
Follow us on Linkedin. Check our OLX Group Engineering Blog and Twitter Tech.
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