Szczegóły oferty

Application Support

Experis

OFERTA NIEAKTUALNA

wrocław, dolnośląskie

Data dodania:
2020-02-20

Data pierwszej publikacji:
2020-02-20

Data ostatniej aktualizacji:
2020-03-12

Data wygaśnięcia:
2020-03-13

Warunki zatrudnienia:
Umowa o pracę, Pełny etat

Poziom stanowiska:
Specjalista

Pochodzenie oferty:
pracuj.pl

Oferty specjalne

Opis oferty pracy

Experis is a specialized dedicated brand extracted from the ManpowerGroup to implement advanced staff search, selection specialists and executives within the following areas of expertise: IT, engineering and finance. We connect candidates potential and comprehensive professional development with leading employers. Every technology can be bought, but the real value of the company are the people. Let us help you develop your professional future.
For one of our clients we are looking for candidates for the position:
Application Support
Location: Wrocław | Ref. no: ASU/134/KAS

A DBS Support Agent is a person working within the DBS organization who handles incoming Service Requests.

Responsibilities:

  • Receiving (answering phone calls from end users) and registering Service Requests (SR)
  • Trouble shooting and resolution of SR’s thanks to knowledge of internal business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members
  • Transfer/Escalation of SR’s to other Support Groups (SG)
  • Keeping track of and follow up of SR’s transferred to other SG
  • Informing users as to the progress of SR’s
  • Responsibility for the Team SR’s
Requirements:
  • English C1/C2
  • French C1/C2
  • Spanish or Italian B2/C1 would be a plus
  • Microsoft environment knowledge
  • Understanding of networking principals
  • Analytical ability to troubleshoot complex incidents
  • General IT knowledge as a base to quick learn and support large number of business applications
  • Active Directory (PC Environment) knowledge would be a plus
Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

We kindly inform we will contact selected candidates only.

Interim job
Recruitment agency no 412

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